I am writing to thank you and your staff for the way in which you handled the installation of ducted reverse cycle air conditioning into my home. We are delighted with the new system. A major factor in my decision to use Delta was the professionalism demonstrated by your company from the very first point of contact. I am pleased to note that the high level of service continued right through to completion of the installation.
The outstanding aspects of my dealings with Delta were:
- The quote was detailed, addressed all my options, covered all costs (i.e. no hidden extras) and was professionally presented;
- Your quote responded to my particular needs and did not try to offer me a standard off the shelf option that would not meet my requirements. I was also impressed that, unlike your competitors, you did not recommend the more expensive option that was surplus to my requirements;
- Your pricing was highly competitive;
- There was absolutely no pressure selling;
- You and your staff turned up on time, every time;
- My home was left in a clean condition and all rubbish was removed;
- All staff were polite and friendly.
I would be happy for you to use this endorsement as part of your “satisfied customer” list as I have no hesitation in recommending Delta to prospective clients.